I lost access to my CAP account, what should I do?
Please have your CORIS administrator or alternate email corishelpdesk@gov.ky for access.
My application in CAP was rejected due to insufficient funds what should I do?
The system will automatically reject applications when the balance on the online account falls below the minimum balance (which is the monthly access charge).
To fund your account send an EFT confirmation of funds transferred to ciregistry@gov.ky. Your application will be approved after the funds have been credited to your account at ROC.
If my IP address has changed how may I regain access to my account?
CORIS/CAP:
CORIS administrator or alternate should email corishelpdesk@gov.ky with an updated local static IP address.
How do I update my personal details for my online account?
CAP:
CORIS administrator or alternate should Email corishelpdesk@gov.ky
CBP:
- May update yourself on CBP under “People & Business”
- Select “Manage Account”
- Select – “Update” – beside contact information&/ documents
- Update the relevant information
- Save